CUSTOMER SERVICE….IT’S NOT ROCKET SCIENCE

     

Saturday July 19, 12 P.M. - 2 P.M.
Instructor:  Peggy Sucher
Facets Boardroom

     

     This course discusses recognizing the importance of customer service in our businesses.  How to establish relationship selling, the six steps of successful selling, how to deal with customer complaints, retail strategies used on us every day and how to use them in our shops.


Cost: This seminar will be offered at no additional cost beyond the convention weekend registration fee.

 

 

 

 

SEMINARS SUBJECT TO CHANGE.